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Top Robot Vacuum Brands for Customer Service

Top Robot Vacuum Brands for Customer Service

When shopping for a robot vacuum, features like suction and navigation often take center stage—but customer service can matter just as much. At Vacuum Wars, we compared six major brands using Amazon reviews, third-party ratings, warranty and return policies, and live support tests. The results reveal which companies are easiest to reach, how their policies stack up, and what real customers say about their experiences.

The Rise of the Stair-Climbing Robot Vacuum: IFA 2025

IFA 2025 stair climber title

At IFA 2025 in Berlin, Eufy, Dreame, and MOVA demonstrated stair-climbing modules for robot vacuums. These concepts aim to solve the long-standing challenge of multi-floor coverage by transporting vacuums between levels without adding bulk. While not yet available to purchase, the demos offered an exciting look at what could be next for home cleaning technology.

IFA 2025: Narwal Flow Robot Vacuum Showcases Smart Mopping Tech

Narwal IFA 2025 Flow Title

At IFA 2025 in Berlin, Narwal presented the Narwal Flow, its most advanced robot vacuum and mop yet. The company first announced the Flow in the US market earlier this summer, but the IFA showcase gave us a closer look at how Narwal is approaching robot mopping and home cleaning

Dreame CyberX Robot Vacuum with Stair-Climbing Tech Unveiled at IFA 2025

A wide overhead screen at IFA 2025 shows the Dreame CyberX robot vacuum in its extended track configuration, with smaller views of its alternate forms on each side, above a booth crowded with attendees.

Dreame introduced the CyberX at IFA 2025 in Berlin, presenting what could be the first consumer robot vacuum capable of climbing stairs. By addressing one of the biggest limitations in robotic floor care—multi-level cleaning—the CyberX marks a bold step toward more autonomous home cleaning.

Roborock at IFA 2025: F25 Ultra, H60 Series, Lawn Robots

Wide view of the Roborock booth at IFA 2025 with multiple robot vacuums and docking stations arranged on pedestals, and a large banner above reading “Rocking Life. Inside and Out.”

Roborock’s IFA 2025 lineup includes the F25 Ultra steam wet/dry vacuum, the powerful H60 Series stick vacuums, an EU-only Qrevo Curv 2 Pro robot, new Saros Z70 features, and first-ever robotic lawnmowers—plus the Zeo X washer-dryer. Here’s what’s new, what’s coming to Europe vs. the U.S., and key specs.

3i Debuts New Robot Vacuums at IFA 2025: 3i Q10 Ultra & A10

Lineup of 3i robot vacuums and base stations on a dark stage with the slogan “First to the Future” above them.

3i, a smart home brand founded by robotic company PICEA, is making its first appearance at IFA 2025 under the theme “First to the Future.” The company is unveiling two new robot vacuums—the Q10 Ultra and A10—both set to launch in early 2026.

MOVA Unveils Z60 Ultra Roller Complete Robot Vacuum at IFA 2025

MOVA Z60 Ultra Roller Complete robot vacuum with its self-cleaning, auto-empty dock

MOVA has announced its Z60 Ultra Roller Complete robot vacuum, debuting at IFA 2025 in Berlin. The model brings AI-driven navigation, real-time mop cleaning, carpet-safe performance, and expanded edge coverage — setting what the company calls a new benchmark for flagship smart home cleaners.

Dreame Launches Aqua10 Ultra Roller, Its First Robot Vacuum with Roller Mop System

Dreame Aqua10 Ultra Roller title

Dreame is releasing the much-anticipated Dreame Aqua10 Ultra Roller, first revealed at their recent New York event. It’s the company’s first robot vacuum with a roller mop system—a design quickly becoming a trend in premium models. Unlike traditional mop pads, roller mops continually refresh their cleaning surface, delivering more effective scrubbing while reducing the risk of smearing dirt.

Amanda

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Amanda
Amanda Cartwright is a staff writer at Vacuum Wars, where she reports on the latest trends and innovations in robot vacuum technology and the broader home automation industry. She uses her background in writing and education along with her fascination for technology to keep our readers up to date on emerging products and the rapidly evolving world of robot vacuums.

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