MOVA P10 Pro Ultra Problems? Common Complaints Buyers Should Know

The MOVA P10 Pro Ultra was released as an affordable mid-range robot vacuum and mop with several high-end features such as LiDAR navigation, automatic dustbin emptying, and mopping.

In mid-2025, the P10 Pro Ultra earned numerous Vacuum Wars awards, including Best Mid-Level and Best Value robot vacuum, naming it one of the best-performing models for its price point.

While many customers praise its cleaning performance and value, real-world user feedback on Amazon and Reddit highlights some recurring trends based on user complaints. These trends are worth noting for anyone considering the P10 Pro Ultra. Here are the results of our research on the MOVA P10 Pro Ultra user experiences, and whether we would still recommend it as one of our favorite budget robots this year.

How We Got Our Data

After analyzing all of the 4-star and under reviews on Amazon for the P10 Pro Ultra and a dozen Reddit threads with high engagement, we identified ~200 unique complaints based on user experience with the robot.

The Top Complaints from Real Users

Based on our dataset of complaints from unique users on Amazon and Reddit’s r/RobotVacuums channel, three themes rose to the top:

1. Customer Support & Warranty Issues (21.23%)
   Users complained often about the process of getting help when something goes wrong. Users often reported long delays, unclear policies, and confusion over who was responsible for handling issues. (We filtered carefully to ensure that users were referring to MOVA itself and not to Amazon).
2. Navigation & Mapping (15.84%)
   While less common than support, navigation problems (like maps resetting, room errors, or getting stuck) still made up a noticeable share. These glitches often required remapping or restarting the robot, undermining the “set and forget” appeal.
3. Hardware Defects & Failures (15.35%)
   Physical breakdowns made up a large fraction of complaints. The most frequent mentions involve individual component failures (such as sensors, motors, or docking contacts) rather than widespread systemic flaws. Importantly, a widely reported wheel breaking problem is tied almost entirely to the P50 Pro Ultra, not the P10 Pro Ultra.

Customer Support

The single most common frustration with the MOVA P10 Pro Ultra isn’t the robot itself—it’s getting help when something goes wrong. Customer service and warranty complaints made up just over 21% of issues in our dataset, the largest share in our research.

Breakdown of customer service complaints

Sub-Category	Reports	Description
Slow or no replies	15	Users reported waiting weeks for email responses or never hearing back.
Refunds/replacements delayed	12	Promised refunds or replacement units were delayed—or never arrived.
Warranty disputes	11	Confusion over whether Amazon or MOVA was responsible for coverage.
Communication issues	4	Language or clarity issues during support interactions.

Takeaway

Even when issues are covered by warranty, support is inconsistent. Delays, unclear policies, and conflicting instructions left customers stuck without a working vacuum and no clear path forward.

Positive Experiences Exist Too

Not every customer who dealt with MOVA support had a negative experience. In fact, among the 5-star reviews for both the P10 Pro Ultra and the P50 Pro Ultra, 13 customers specifically praised MOVA’s customer service. These users highlighted fast replies, helpful troubleshooting, and smooth replacement or refund processes. While this group is smaller than those reporting issues, it is important to note that several customers also report positive outcomes.

Taken together, the picture is mixed: support frustrations dominate the complaints (21%), but some customers report smooth and positive experiences.

Tips for Navigating Customer Service

• Multiple domains: Support appears across mova.tech, us.mova.tech, and movadirect.com, which can confuse buyers. Always confirm which domain matches your purchase.
• Confirm the retailer: Whether you purchase from MOVA’s website or another retailer (such as Amazon) makes a huge difference in where to seek help with a return.
• Amazon route is simplest: If purchased through Amazon, start with Amazon → Your Orders. Amazon typically provides at least one free return option within 30 days and offers additional protections at the time of purchase.
• Conflicting MOVA policies.
  • If purchasing through MOVA, the After-sales Policy says if you return without a defect within 30 days you “shall be responsible for the return shipping fee,” but with a manufacturing defect in 30 days MOVA covers return shipping. It also requires original packaging and all accessories. (MOVA-US)
  • The separate Return & Refund Policy advertises a “30-day free trial” for orders placed on MOVA’s site and says MOVA will email you a prepaid USPS label for a full refund—no defect required. That directly contradicts the after-sales page and is possibly contributing to some customer confusion. (MOVA-US)

MOVA encourages customers who purchased from them to reach out to their after-sales support on their contact page.

Navigation & Mapping

The Problem

Navigation problems are the second-most common issue, creating day-to-day frustrations for the users who experience them.

Breakdown of navigation complaints:

Sub-Category	Reports	Examples
Map creation & saving	11	“Lost entire map, had to remap home.”
Getting lost / stuck	9	“Keeps circling, can’t find base.”
Room recognition errors	6	“Doesn’t divide rooms correctly.”
Boundary / no-go zone issues	4	“Crossed no-go line.”
Firmware updates worsened mapping	2	“Update caused glitches.”

The Takeaway

Some users found navigation is inconsistent. Users often need to remap their homes or reset navigation after updates, undermining the “set and forget” expectation.

The Fixes

Poor navigation can be sourced to a few problems that many users experience across robot brands and models, and there are a few practices that users can try before reaching out to customer service.

• Keep firmware and app updated: Some glitches were reported after updates, but users also saw improvements once patches rolled out.
• Clean sensors: A quick wipe with a microfiber cloth often improved performance, and should be a part of your regular robot maintenance.
• Remap as last resort: Deleting the existing map and starting fresh resolves persistent mapping issues for some users (though you’ll lose saved no-go zones and other customizations, which is why we suggest doing this after you try the first two).

Hardware Defects & Reliability

Hardware-related complaints came in third with 15.35% of the issues reported. While the P10 Pro Ultra doesn’t have a single “catastrophic” weak spot, buyers did encounter failures across different components. These tend to be scattered rather than concentrated, but they still highlight that durability can be an issue.

Breakdown of hardware-related complaints

Sub-Category	Reports	Examples from Users
Durability issues	8	“Motor burned out early,” “sensor failed after months.”
LiDAR & sensors	5	“Robot unusable when LiDAR failed.”
Mop system	4	“Pads not recognized,” “mop module broke.”
Water tanks / pumps	2	“Water leaking,” “pump stopped working.”
Docking / bin alignment	2	“Charging contacts not aligned,” “auto-empty failed.”
Wheels & mobility	1	“Stopped moving after weeks.” (Note: most widespread wheel failures were tied to the P50 Pro Ultra, not this model.)
Other / unclear issue	9	One-off failures, vague “didn’t work” complaints.

Takeaway

While hardware issues do occasionally pop up, the P10 Pro Ultra shows no single design flaw, but scattered hardware failures across subsystems (motors, sensors, pumps, docking) remain the most common type of defect.

For buyers, this means hardware reliability is something to watch for, but not necessarily a dealbreaker.

The P50 Pro Ultra’s Wheel Failure Problem

While the P10 Pro Ultra avoids major design flaws, its sibling model, the MOVA P50 Pro Ultra, has drawn repeated criticism for a recurring reliability issue: front wheel failure.

In our dataset, we found 15 separate Amazon reviews describing the P50’s front wheel castor or housing breaking. A visual confirmation on Reddit discussions reveals more firsthand accounts, reinforcing that this is not an isolated incident.

One unfortunate Amazon reviewer even reported that after their first unit’s wheel broke, their replacement unit failed in exactly the same way.

A few customers reported easy cooperation with MOVA and Amazon in replacing the defective units.

What Buyers Should Know

• Applies to the P50, not the P10. Current evidence suggests this wheel issue is not present in the P10 Pro Ultra.
• Failure is mechanical, not user error. Customers describe the wheel as breaking under normal use within weeks or months.
• Potential durability risk. Anyone considering the P50 should be aware that wheel failure is a repeated theme in customer feedback.

The Fixes

Unfortunately, there aren’t many user-level fixes for broken wheels or failed sensors. Owners experiencing these issues typically need to:

• Document failures with photos/videos, since vague reports may be rejected.
• Reach out to Customer Service (see customer support section above for more on that).
• Check Amazon return windows first, if you purchased from Amazon, as Amazon’s replacement and refund processing is often smoother than most other retailers.

Software & Suction: Less Frequent Complaints

While hardware, customer support, and navigation made up the bulk of user frustration, a small share of complaints (about 11% each) touched on suction performance and software/app experience. The fact that these issues are not widespread — and appear mainly as one-off frustrations — can be read as a good sign when compared to the much larger number of satisfied buyers.

Breakdown of Software/App complaints (24 reports):

• Connectivity & setup issues (7 reports): WiFi pairing, router compatibility, or repeated setup failures.
• App reliability (6 reports): Disconnects, quirks in automation, or confusing interfaces.
• Firmware/feature limitations (4 reports): Features missing (e.g. carpet setting), firmware dependency, or restrictions like the side brush being disabled.
• Minor design complaints (7 reports): UI wording or region-specific oddities.

Breakdown of Suction complaints (23 reports):

• Carpet performance (11 reports): Difficulty lifting pet hair or fine debris, especially on medium-pile rugs.
• General weak suction (8 reports): Described as leaving behind clumps, dust, or being weaker than older models.
• Edge/corner cleaning (4 reports): Struggled with perimeter cleaning or under low furniture.

Takeaway:
These categories represent a small minority of dissatisfied users within an already limited pool of complaints. Most buyers do not report ongoing problems with suction or app usability. Their relative rarity suggests that while occasional frustrations exist, these are not systemic issues.

Conclusion

The MOVA P10 Pro Ultra still stands out as a top budget robot vacuum, offering advanced features at a competitive price.

User feedback highlights recurring issues with customer support, durability, and navigation reliability.

For buyers, the takeaway is clear: If you’re looking for a high-performing budget robot vacuum and don’t mind occasional troubleshooting, the P10 Pro Ultra delivers excellent value. The scattered hardware issues of the robot do raise some durability questions in the long run, but as of the options available in 2025, we stand by our recommendation for this fan-favorite robot.

MOVA P10 Pro Ultra FAQs